Any orders valued over $800 can be (and recently have been) stopped if there isn't a tax ID. We ship about 90% of our orders to USA from Canada. Either way, we'll do our best to follow up with more information after the holidays. If you can answer any of the questions I posed, that would be super helpful. Is there a different form required when a "broker" is required on the forms? If so, which form is it? If a different form is required, we'd likely need to update the integration, but that would require the UPS API supporting it - which I don't have a way to know if it does or not. The UPS commercial invoice template (you can view a blank sample by going to the UPS forms library) doesn't include a "notes" or "broker" field (ShipStation also does not have a "broker" field) so I'm not sure where that data would live.However, if it doesn't you can always choose the browser print option instead of ShipStation Connect, and you can then use the "system dialog" to print as many copies as you want. I do not know if the DHL commercial invoice also does this. The commercial invoice PDF file for UPS that you print through ShipStation does include 3 copies of the invoice - so you only need to print once and you'll have all three copies required.So I'm going to follow up to see if this is expected. Often buyer and recipient are the same, but sometimes they are not.
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